Frequently Asked Questions

• How does it work?
• Do you supply hardware, such as gates and ticket spitters?
• Which credit card processors do you support?
• I have a website that collects parking reservations. Can netPark import the data?
• Is your software compliant with credit card security regulations?
• What sort of tech support do you offer?
• How reliable is netPark?
• How hard is it to set up netPark?
• Do you offer on-site training?
• Do I get to test the system out before I start a subscription?
• Will my data be backed up regularly?
• What if my Internet connection goes down?

• How does it work?
  
  netPark is point-of-sale software for the parking lot industry. Cashiers use it to check-in and cash-out customers when they park, receive and store reservations, and add/edit services like car washes or details.
  
  Managers use it to set up the tools that the cashiers use, like available coupons, discounts and services. They also use it to view detailed financial and system-monitoring reports that answer questions such as 'How many cars did we have that used our Indoor Parking Rate, as opposed to our Outdoor Parking Rate?'
  
  The system can be set up for self-park lots or valet. It can connect to a wide range of hardware. Its ease of use makes it simple to start using.
  
  What sort of software is it?
  
  It's basically just like a Web site, except that it works like a program. You connect to it through the Internet. You pay a monthly subscription to use it. You as the user decide which computers can connect with your account. We call it software as service.
  
  You get free regular software updates and tech support. Furthermore, we offer custom reports to suit your business needs. Got more questions? Give us a call or email us.
  
  
• Do you supply hardware, such as gates and ticket spitters?
  
  We do not supply gates and ticket spitters, although we can often recommend trusted companies that do offer these things. We can supply you with receipt printers, bar code scanners, cash drawers—but it is not mandatory that you buy through us. netPark can connect to a wide range of hardware. We advise clients to check with us before buying equipment like gates, to be sure that our software can connect to the hardware.



• Which credit card processors do you support?
  
  We use an integrated software called Monetra, from MainStreetSoftworks , when processing credit cards. Through Monetra, we can utilize several credit card processors. Last time we checked, this was the list. Check out the MainStreetSoftworks website for recent updates.
  
  
  • Global Payments
  • Paymentech
  • Vital Processing
  • First Data
  • Nova Information
  • First Horizon


• I have a website that collects parking reservations. Can netPark import the data?
  
  Yes. For the technically inclined, we are shifting towards using Web services to import this sort of data. We continue to allow the use of FTP file transfers, though.



• Is your software compliant with credit card security regulations?
  
  We are compliant with PCI security laws and continuously try to meet the highest standard. Credit cards within netPark are stored in encrypted format and users are given only the necessary access to accounts when making transactions.



• What sort of tech support do you offer?
  
  Tech support with netPark is free. We'll help troubleshoot any netPark-related problems. Contact us during our office hours:
  
  9am - 6pm (Eastern Time)
  Phone: (614) 548-0070



• How reliable is netPark?
  
  We realize that losing service is a real nightmare. Therefore, we strive to maintain the utmost reliability and minimize downtime. We have emergency support service should you be unable to connect to us.



• How hard is it to set up netPark?
  
  We can usually set up a location in a day. The software is very easy to setup. Setting up large hardware like gates can take some time though. You'll work with the gate supplier when doing that. Usually, the longest item in the setup process is setting up a merchant account with a credit card processor, which can range from a few days to a few weeks.



• Do you offer on-site training?
  
  In most cases, it's easy enough to train employees through our remote desktop sharing tool or via the user's manual. However, we do offer on-site training if needed. The cost would be the cost of time and travel.



• Do I get to test the system out before I start a subscription?
  
  Definitely. We have an online demo set up just for this. We'll guide you through using the software and explain how everything works. We conduct demos over the phone, with the aid of our desktop sharing tool.



• Will my data be backed up regularly?
  
  Yes. We do nightly backups of all data and use redundant hard drives for reliability. Furthermore, we perform real-time data backup to our off-site, geographically isolated data center.



• What if my Internet connection goes down?
  
  In the perfect world Internet connections would always be available. However, there are things that happen that are difficult to predict. We do what we can to lower the likelihood that our service will be unreachable. To this end, we use two data centers, geographically isolated, that mirror each other's data. If one is unreachable on the Internet, the other can be used. We are working on implementing virtualization, which will greatly increase our reliability. As it is, our primary data center uses its own redundant connections, so the likelihood of losing service is low. We recommend having a backup Internet connection on your end to increase your own connectivity.